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How Do I Reset My Password?

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You may want to reset your password for any number of reasons: You want more security, you've forgotten your old one, or maybe you just want to spice up life. If you remember your password and just want to change it, refer to this article. However, if you've forgotten your password, here's how to reset it: 

STEP 1: First, you want to go to your website URL and add /user at the end of the URL. For example, if your website URL is www.joeyadvisor.com, You'll want to go to www.joeyadvisor.com/user. You'll see the dashboard login screen.

 

STEP 2: Click the Forgot your password? We can help! link at the bottom. This will bring you to the Password Reset page.

 

STEP 3: Fill out the Username or Email field, and the What code is in the image? field (this is for security purposes). Finally, hit the E-mail new password button.

 

STEP 4: Once you receive the email, click the link within it. This will bring up a page saying You have successfully validated your e-mail address. Click the Log in button below.

 

STEP 5: You will be brought to your New Password page in the dashboard. Enter yournew password in the Password field, re-enter it in Confirm password, then hit the Save button at the top right.

 

Once finished, you will see a message confirming that The changes have been saved.

Video Tutorial

 

If you have any more questions, feel free to submit a support request here.

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