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How Do I Submit a Ticket?

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When you need a website update, we require that you submit a ticket to our support team to properly track the progress of your request. Here's how to do that:

 

STEP 1: Log in to your website dashboard (if you don't know how to do that, click here). Once you're in the dashboard, you can submit a ticket from any page within your website. Just click on the Need help? menu at the top right of the screen to expand the drop-down menu. From there, click the first menu item titled Create ticket.

 

STEP 2: You will now be taken to the ticket submission page. Please fill out the Subject and Description of the ticket. Secondly, you can attach any files that would be necessary for the update in the Attachement section and, finally, click Submit

 

STEP 3: You will now be taken a page that displays all your requests (Open and Solved). All correspondence for these tickets will be through the email address associated with your website account.

 

Video Tutorial

 

If you have any more questions, feel free to submit a support request here.

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