Classic Platform | Force Platform | What platform am I on ?



Classic Platform



  1. Select Content from the left hand menu

  2. Select FAQs

  3. Click the New FAQ button

  4. Type in the Question and Answer

  5. Press SAVE AS DRAFT to save your progress and to view the addition without making it live

  6. To publish the FAQ click Edit current and click the Publish button  or Save and submit to compliance button if your website is on a compliance workflow.



Force Platform



  1. Go too Apps on the left hand menu

  2. Click +ADD APP underneath the FAQs section to activate the FAQ content type

  3. In the pop up type in what you want to label your FAQ section e.g FAQs

  4. Select My Content from the left hand menu

  5. Click on your FAQ Label e.g FAQs

  6. Click the ADD NEW button to create a new FAQ

  7. Type in the Question , Teaser (optional) and Answer

  8. Press SAVE AS DRAFT to save your progress and to view the addition without making it live

  9. To publish the update go back to My Content -> FAQ Label -> Select the Pencil Icon under actions -> in the pop up press the Publish button or Save and submit to compliance button if your website is on a compliance workflow.