Step 1: Check for an existing FAQ page.
By default, Snappy Kraken websites come with an FAQ page.
- On your dashboard, go to My Content to check for an FAQ content type.
- As you can see, you can have more than one FAQ page.
Step 2: Add the FAQ content type from the Marketplace
If you want to add more than one FAQ page or you don't have the default section, follow the below steps.
Go to Marketplace in the left-hand menu.
Search for FAQs.
Click Connect to add it under My Content.
Rename it if needed (for example, FAQ) and click Submit.
Step 3: Add FAQ questions and answers
Click "Add New" on the FAQ section to create a new FAQ entry.
Enter the question.
Enter the answer.
Save the changes by clicking either Publish (or Needs Review if you have a compliance workflow connected) or Draft.
Step 4: Make it Accessible
By default, the FAQ content type will add a menu item to your navigation. If it doesn't appear or you need to rearrange it (e.g., place it under the Resources page):
Go to Edit Site and select Navigation.
Drag and drop the menu items to re-order, or click "Add menu item" to create a new one. Follow this tutorial for more information.
Add the FAQ page to the desired section, such as Resources.
The FAQ page is typically added automatically, but you can place it where you want in the navigation.
By default, the FAQ content will display as an accordion-style list, where each question expands to show its answer. If you prefer a different style or would like it to appear on a different part of the website, please contact our team.