Onboarding FAQ

How long will it take for my website to be built?
On average, a website can take around 4-5 weeks from start to finish. This number includes 1-2 rounds of revisions based on the client's feedback. Howe...
Wed, 30 May, 2018 at 9:12 AM
What is the best way to communicate with the Onboarding Team?
We can always be reached at onboarding@advisorwebsites.com. We handle incoming requests on a first come first served basis and will try our best to get to a...
Wed, 30 May, 2018 at 9:41 AM
Who is working on my website?
Each client will have an Onboarding Specialist that will be their main point of contact, but our Onboarding Team works as a group to make sure websites are ...
Wed, 30 May, 2018 at 10:59 AM
What makes a good banner image?
A banner image should be something that speaks to your clientele. If your clients are generally in a certain age group, using images of people in the same a...
Wed, 30 May, 2018 at 1:43 PM
How should I get my files to your team?
You can send all your files to us at onboarding@advisorwebsites.com. However, if the files are too large too large to email directly, you can use a service ...
Wed, 30 May, 2018 at 9:42 AM
What is the Website Checklist?
The Website Checklist is a shared document that lists out all the items that we have built for the site. Based on these items, the client can provide feedba...
Wed, 30 May, 2018 at 9:50 AM
What are items on the website I should definitely customize?
Your Website Checklist will give you a good idea of all the customization you can do on the site. However, at a minimum, you should make sure that the Servi...
Wed, 30 May, 2018 at 1:34 PM
How do I log in to my website?
Log-in credentials are normally sent together with the initial preview of the website, in an email titled "Your Initial Website Setup is Ready!". ...
Wed, 30 May, 2018 at 11:08 AM
Can I edit the website myself?
During the Onboarding Process, it is best to make your edits through your Onboarding Specialist and the rest of the Onboarding Team. If there are changes to...
Wed, 30 May, 2018 at 2:03 PM
Can I use videos on my website?
If you have video content that you would like to add to the website, we can certainly do that for you. It is usually best for clients to create their own Yo...
Wed, 30 May, 2018 at 1:54 PM