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Onboarding FAQ
Content
Layout
Project Management
Timeline
Plan, Add-Ons & Features
Domain Name
Go-Live Process
Content
Will you produce content for my website/Will you proofread or select content from what I give you?
Can I make edits to my website once it is live?
Can you use the copy from my current website?
Can you send me a copy of the full website content to edit?
Can you pull embed codes, videos, blogs from my website?
Can you pull content from a broker dealer or third party for me?
Layout
Are there any other framework options?
I don’t like the free video options, are there any other options? Can we use multiple videos?
Can you have different pictures at the top of the inside pages (internal banner images)?
What images work best for my market?
Can I have a different saying on the main banner?
What fonts can I use on my website?
Project Management
How do I restart production on my site?
I haven’t heard from my dedicated contact in some time and would like an update, how do I connect with the Onboarding team?
Can I involve my whole team on communications?
Can I speak with a designer directly?
How do I send my content to you?
Can we access the website to make changes ourselves during the onboarding/production process (prior to launch)?
How do I get a custom website?
Timeline
Why am I paying a subscription while my website is not live?
How long will my revision take?
Plan, Add-Ons & Features
Do you provide graphics (custom or otherwise)?
Can you edit my video, headshots, logo, graphics?
Do you have any marketing resources?
What is best for SEO?
What is included in my plan?
Domain Name
Do you provide and manage my domain name?
Can you use my domain name?
What is a domain name? What is a Domain name transfer?
Go-Live Process
Launching your website (General)
Launching your website (GoDaddy)
Launching your website (other providers)
Launch Website (IT Team)
Transferring Domain Ownership
Find your Domain Provider
Frequently Asked Questions
Launching your website (Google)
Launching your website (Network Solutions)
Help Desk Software
by Freshdesk